Questions About Your Background Report

Requesting a Copy of the Report

The FACT Act provides consumers with the opportunity to request a free copy of their consumer file from Consumer Reporting Agencies.  You may request a free copy of your background report, if one has been prepared by AccurateNow at the request of one of our clients, by contacting our client services team at clientservice@accuratenow.com.

Please note that AccurateNow only prepares consumer reports at the request of our clients who previously obtained your written authorization.


Disputing Your Report

AccurateNow takes the accuracy of our information very seriously. In the event you feel that the information reported on your background check is inaccurate, please follow the steps below to dispute the findings.

In addition, consumers have the opportunity to request a free copy of their consumer file from Consumer Reporting Agencies such as AccurateNow.  You may request a free copy of your background report, if one has been prepared by AccurateNow at the request of one of our clients, by contacting our client services team (866) 693-1764 OR clientservice@accuratenow.com.

Please note that AccurateNow only prepares consumer reports at the request of our clients who previously obtained your written authorization.


You may request a copy of your report or dispute your report by contacting Consumer Support:

  • Telephone: (866) 693-1764 (Monday – Thursday, 8am to 7pm Eastern Time, 8am to 6pm (Eastern Time Friday)
  • Fax: (866) 693-1785
  • Address: Attn: Consumer Support  PO Box 2559, Southern Pines, NC 28388
  • Emailclientservice@accuratenow.com

Frequently Asked Questions

Sometimes there may be miscommunication or misperceptions about background checks.  Below are a few questions/comments that we hear at AccurateNow and would like to present for your consideration.

Q: What is a dispute?

A dispute is any challenge or claim that information on the background check report is inaccurate or incomplete. The disputed item can pertain to anything on the consumer report, such as criminal searches or verification results.

Q: Can someone else file a dispute on my behalf?

We strongly recommend that you file your own dispute. However, your attorney or potential employer may, with your authorization, file a dispute on your behalf. We will contact you directly if additional information is needed to initiate the investigation. If your dispute is submitted by your attorney, we will need you to provide us with a letter stating that you authorize us to discuss your dispute with your attorney.

Q: How do I get my records expunged?

A: Each state has their own rules about expunging criminal records.  It is best for you to consult an attorney or the court directly to determine how and if your records can be expunged.

Q: My background check caused me to get bad credit!

A: AccurateNow provides employment credit reports to clients who have passed an audit and confirmed a permissible purpose.  Employment Credit Reports do NOT provide a credit score; do NOT count as an inquiry on your credit file; and all account numbers are masqued on the final report sent to our clients.

Q: I think your database is wrong.

A: AccurateNow works with third party database providers and will work with you if you feel that the information contained in the database is inaccurate.  If you are attempting to determine if your name is in a database in order to ensure the accuracy of information about you, helpful information is provided by the Privacy Rights Clearinghouse.

Q: Why do you need my personal information again?

A: AccurateNow is happy to work with you to provide a copy of your background check.  In order to protect your personal information, AccurateNow must take reasonable measures to confirm your identity.  In order to ensure security in releasing information, an AccurateNow compliance representative will ask for:

  • Full Legal Name (First, Middle (if any) and Last Name)
  • Social Security Number
  • Date of Birth
  • Driver’s License Information
  • Name of Employer who requested background check
  • Approximate Date of background check
  • Current Phone Number
  • Current Email Address
  • Current Mailing Address
  • Mailing Address used when you applied with the employer.

If you have moved or need it sent to a different address, AccurateNow may ask for a copy of your driver’s license showing your new address to ensure that information is only released to the individual in the consumer report. AccurateNow can ONLY release a copy of the report to the individual on the report.

Q: How does the dispute process work?

AccurateNow will notify your potential employer/the company that requested your background check that you have initiated a dispute.  We will then investigate all the items in question by contacting the source of the disputed information. The investigation process is usually concluded within 30 days from the date we received your dispute. When this process is complete, AccurateNow will notify you and the company who requested the background check of the investigation results

Q: How do I check on the progress of my dispute?

You may contact the Consumer Support team via email or phone.

Q: Why did AccurateNow deny my employment? 

A: AccurateNow does NOT make any decisions in your employment. AccurateNow is a consumer reporting agency and provides publicly available information to our clients with regards to your background.  Information may include criminal history, employment, education or professional licensure verifications, motor vehicle history, employment credit history or other data searches (Sex Offender Registry, Multi-state Criminal Database, Office of Foreign Asset Control. For a complete list of our services and their descriptions, please click here. Our clients make all decisions regarding entering into relationships with independent contractors, employees and/or volunteers.

Q: Why are criminal cases still showing up on my report?

A: Consumer Reporting Agencies are permitted to report criminal convictions pursuant to the FCRA. The FCRA permits reporting criminal records that resulted in a conviction indefinitely.  The FCRA further permits records that did not result in a conviction to be reported for seven years.  Therefore, there is a chance that records that were dismissed will be reported.   There are several states that have additional reporting restrictions that are stricter than the FCRA. AccurateNow will follow the state reporting restrictions, if applicable.  Please note that a dismissal does not necessarily mean a record has been expunged. If you feel that a record is reported in error please contact our Compliance team at 866-693-1764.

Q: What is the social trace? 

A: Please note the social trace is a product that reports addresses for the last 7 to 10 years based upon an individual’s social security number. It is compiled from multiple resources and does not come from the Social Security Administration.  The information that is contained in the social trace may pull information that does not belong to the consumer and this may be the result of record entry errors or may signify identity theft.  You may want to contact one of the national credit bureaus to ensure your social security number is not being misused.

Q: Why are the violations still showing on my Motor Vehicle Report? 

A: AccurateNow obtains the Motor Vehicle report from the DMV of a particular state.  Every state has their own time frames for reporting information on their driving records.  If you have questions as to why something is still being reported on your Motor Vehicle Report, please contact your state’s Motor Vehicle Department (DMV).